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Safe to buy. Safe to sell. Safe to trade.

Everything ThatsIt does to keep money, cards and data safe, in one place. Facts only, with links to the binding rules.

Live numbers

Calculated from real deals, test data excluded.

Completed purchases
2
Completed trades
0
Dispute rate
Not enough data yet
Time to a decision
Not enough data yet
median
Shipping to payout
Not enough data yet
median
Average rating
Not enough data yet

Checked 11/11/2026, 10:21:34 AM · All numbers

Buyer protection

Your money goes to ThatsIt, not to the seller. The seller ships with tracking within 3 business days and only gets paid after you confirm, or automatically 3 days after delivery. If the card never arrives or isn't as described, you get your money back including our commission.

How buyer protection works

Money held until the deal is done

  • Buyer confirms receipt: the seller is paid immediately.
  • No confirmation: released 3 days after delivery, or 14 days after shipping without a delivery scan.
  • Open dispute: the money stays frozen until our team decides.

Disputes in 7 days

Open a dispute on the order or trade page. The other side has 7 days to answer in the dispute chat. No answer: the case goes to our team automatically. A person decides and posts the reason.

Not arrived: within 14 days after the expected delivery. Damaged or not as described: within 7 days after delivery. Counterfeit: any time.

Buyer protection

Trade deposit

Every trade worth €20 or more is secured on both sides. Each side reserves the value of the card they receive, on their card or wallet. It's a hold, not a charge. If one side doesn't ship or sends something else, their reservation goes to the other side.

  • Ship within 3 days, with photos showing the trade code
  • New accounts: up to €100 per trade until 3 completed deals
  • Trades within the same region only (EU/EEA or US)

Authenticity

We don't inspect every card by hand. Instead, every step makes fakes expensive:

  • Graded cards from €300 must show the certificate number, with a link to PSA, CGC or Beckett to verify it.
  • Claims of fake, wrong or not as described items from €200 need an unboxing video.
  • Counterfeits can be reported at any time, even after the deal is closed. Confirmed counterfeits are refunded and the seller's account is suspended.
  • Sellers use their own photos and must describe the condition honestly.

Verified sellers

Every seller and trader verifies their identity with Stripe Identity before their first listing or trade. Your ID documents are checked by Stripe and not stored by ThatsIt.

Sellers can also link their Cardmarket account. Our team verifies it with a one-time code, and the sales history is shown on the profile.

Commercial sellers are labelled as such, and their business details appear on their listings.

Insured shipping

Orders ship with an Easyship label and tracking. Packages worth €100 or more are insured for their value, and the insurance is already included in the shipping price at checkout.

Your data

The EU GDPR applies to everything we do with your data. We don't sell it. Payments, identity checks and payouts run through Stripe Payments Europe. Where data is processed in the USA, EU Standard Contractual Clauses or adequacy decisions apply.

Your data in the EU

EU rules we follow

  • Digital Services Act: report illegal listings, profiles or posts with the Report button or at legal@thatsit.cards, our single point of contact (English, German).
  • DAC7: as a marketplace we collect tax details from sellers and report those with 30 or more sales or €2,000 or more per year to the tax authorities.
  • Commercial sellers' buyers have the 14-day EU right of withdrawal.

Report abuse

See something wrong? Use the Report button on any listing, profile, post or message. Reasons include counterfeit, scam, illegal goods and harassment. Our team reviews every report.

Keep payments and chat on ThatsIt. Deals via PayPal Friends, bank transfer or WhatsApp are not protected, and our chat warns you when someone asks for that.

Problems with an order: disputes@thatsit.cards

Email legal@thatsit.cards