Buyer protection & trade deposit

Every cash purchase on ThatsIt is covered by buyer protection, and every trade worth €20 or more is secured by a free deposit on both sides. Here is exactly what happens, step by step.

When you buy

1You pay, we hold
Your money goes to ThatsIt, not to the seller.
2Seller ships
With tracking, within 3 business days.
3You confirm
Only then the seller gets paid. No confirmation: released 3 days after delivery.

Example: the card never arrives. Open a dispute on the order page within 14 days after the expected delivery. The seller has 7 days to respond, then our team decides. If you are right, you get your money back, including our commission. Damaged or not as described: report it within 7 days after delivery. Counterfeit: any time. For items from €200, film the unboxing.

When you trade

1Both secure
Each side reserves the value of the card they receive, on their card or in their wallet. Free, not a charge.
2Photo + ship
Photos of front and back with the trade code, then ship with tracking within 3 days.
3Both confirm
The reservations are released. Nobody paid anything.

Example: the other side doesn't ship. After the 3-day deadline our team reviews the case. If you shipped and they didn't, their reservation is collected and paid into your ThatsIt wallet. Same if you receive a different or counterfeit card. New accounts can trade up to €100 until they have 3 completed deals.

If something goes wrong

1Open a dispute
On the order or trade page. Add photos, and for items from €200 your unboxing video. The money or deposit stays frozen.
27 days to answer
The other side answers in the dispute chat. No answer in 7 days: the case goes to our team automatically. Either side can ask our team to step in at any time.
3Our team decides
A person from the ThatsIt team, not the seller and not an algorithm. The decision is posted in the dispute with the reason.

What counts as proof

Tracking number and delivery scan
Photos of front and back, for trades with the trade code
Unboxing video (required from €200)
For graded cards: the certificate number at PSA, CGC or Beckett
Chat on ThatsIt. Promises made on WhatsApp or by phone can't be checked.

Possible outcomes

Full refund, including our commission
Partial refund, e.g. for a worse condition than described
Replacement card from the seller
Trades: the deposit of the side at fault goes to the other side
Claim rejected: the money goes to the seller

Counterfeit card? You can report it at any time, even after the deal is closed. Keep the card and its packaging and send clear photos. Our team may ask both sides for more photos or details. Confirmed counterfeits are refunded and the seller's account is suspended (see seller rules). Your legal consumer rights are not affected by any of this.

What you keep when you sell

Your priceShipping (paid by buyer)

Buyer pays: €104.50
ThatsIt commission (5% of the price): −€5.00
Service fee for the buyer: €0.00
You receive in your wallet: €99.50

Trades card for card: 0%. Withdrawing to your bank is free, the full amount arrives. Founding sellers pay 0% in their first 3 months. No other fees.

Rules for everyone

Every seller and trader verifies their identity with Stripe Identity before the first listing or trade.
Graded cards from €300 show the certificate number with a link to the grading company.
Keep payments and chat on ThatsIt. Deals via PayPal Friends, bank transfer or WhatsApp are not protected.
Clear rules for sellers: seller rules. Full details: refund policy and terms.
Our numbers, live: ThatsIt in numbers. Your data: your data in the EU.