No surprises: this page lists when you get your money and the only reasons we restrict or suspend an account.
When you get paid
- Buyer confirms receipt: your share is in your ThatsIt wallet immediately.
- Buyer doesn't confirm: released automatically 3 days after delivery, or 14 days after shipping if there is no delivery scan.
- Open dispute: the money stays held until the case is decided (normally within 7 days).
- Bank withdrawal: free, the full amount arrives, usually within 2-5 business days.
- Founding sellers: list your first card during the launch phase and pay 0% commission for your first 3 months, plus the Founding Seller badge.
- Fees: 5% on cash sales, 0% on card-for-card trades. Nothing else. Fee calculator
Your duties as a seller
- Verify your identity (Stripe Identity) before your first listing or trade.
- Ship within 3 business days with tracking. Trades: within 3 days after the trade is secured.
- Describe condition honestly and use your own photos. Graded cards from €300: add the certificate number.
- Selling commercially? Say so in seller status. Your buyers then have the 14-day right of withdrawal.
- Keep payments on ThatsIt.
Why we may restrict an account
Except in cases of fraud or a legal obligation, we always warn you first and tell you the reason.
- Counterfeit, stolen or illegal items.
- Not shipping after a sale or trade, or shipping a different item.
- Repeatedly lost disputes (3 or more within 90 days).
- Moving deals off the platform to avoid fees or protection.
- Fake reviews, multiple accounts, price manipulation.
- False identity or tax details.
- Harassment of other users.
You can appeal any decision by writing to support@thatsit.cards. A person, not a bot, reviews every appeal. Full legal text: Terms of Service.