Frequently asked questions

A peer-to-peer marketplace where collectors buy, sell and trade trading cards and collectibles. Cash payments are held in escrow until the buyer confirms arrival. See What is ThatsIt?.

Yes. Creating an account and creating listings is free. A 5% fee applies only to the cash part of sales; pure trades are 0%.

At least 18 years old, or the age of majority in your country, according to the Terms of Service.

Go to Sign up and use Google or your email with a password of at least 8 characters, then confirm the 6-digit code we email you and pick a username.

Check spam and promotions folders, then tap Resend code on the verify screen once the cooldown ends. If the email address was wrong, sign up again with the correct one.

3–20 characters, only lowercase letters, numbers and underscores, not already taken, and not a reserved word like admin, support or thatsit.

Yes, you can change it later from Settings.

If a creator referred you, enter their affiliate code there. It’s optional — if the code isn’t recognised, your sign-up continues normally.

Before the public launch some marketplace pages (browse, search, card and set pages) are not public yet. Your own listings stay visible to you.

Tap Forgot password? on the login screen, enter your email and follow the reset link we send you.

Yes. Both the sign-up and the login page have a Google button.

Pokémon, Magic: The Gathering, Yu-Gi-Oh!, One Piece and Dragon Ball Super, plus sports cards, sealed products, graded slabs, plushies and collectibles.

English, German, French, Italian, Spanish, Portuguese, Japanese, Korean, Chinese (Simplified) and Chinese (Traditional).

Sellers list in EUR or USD. Wallet checkout currently supports EUR listings only.

Yes — a free app for iOS and Android. Open Get the app for store links and a QR code.

Use Orders, My listings and Messages. On your phone, the Hub button in the bottom bar is your personal area.

Your payment is held in escrow and released to the seller only after you confirm arrival, or after 14 days without a dispute as described in the Terms.

Sellers. Before your first listing goes live and before you can receive money, you complete identity verification and connect a bank account through Stripe on Verify. Check Settings → Profile under Get ready for any steps still open on your account.

In Settings → Addresses, or directly in the Buy now window with Add new address.

No. Completing transactions off-platform after first contact is not allowed under the Terms, and you would lose escrow and dispute protection.

Email support@thatsit.cards or use the Contact page. For order or trade problems, open a dispute on the order or trade page.

All purchases are paid from your ThatsIt wallet. If your balance is too low, Buy now opens a top-up window first. See Checking out with your wallet.

No buyer service fee is added at checkout. You pay the item price plus the seller’s shipping. The 5% commission is deducted from the seller’s payout.

Not from the wallet yet — wallet checkout currently supports EUR listings only.

Only after you confirm arrival, or after 14 days without a dispute as stated in the Terms.

Common reasons: it’s your own listing, it’s not EUR, it’s sold or paused, it’s out of stock, or the seller has no shipping to your country. Pure trade listings without a price can only be traded for.

Buy now checks out through your cart, so anything else already in your cart is included. Empty your cart first if you only want one item.

From the seller’s shipping profile and your address country. Items from one seller are combined into one package unless marked “ships independently”. See How shipping costs are calculated.

The seller’s shipping profile has no zone for your address country. Use another address or message the seller.

Tap Make offer on a listing that accepts offers, enter your price and send. The seller answers in Messages.

The seller didn’t enable offers, or the listing is Cash + Trade or Pure Trade — there you can send a trade offer instead.

Yes, while it’s pending: use Modify offer or Cancel offer in the conversation.

Acceptance is recorded in the chat but doesn’t create an order automatically. Agree with the seller how to complete the purchase on ThatsIt.

Sellers agree to ship within 3 business days of payment (Terms).

On the order page in Orders once the seller marks the order shipped.

The held funds are released to the seller and you can leave a star rating and comment. Only confirm after checking the item.

Don’t confirm. Choose Not as described or open a dispute from the order page. See Something’s wrong with my order.

Open a dispute with reason Item never arrived. The Refund Policy window is 14 days after the expected delivery.

Yes. If a refund is approved, ThatsIt’s 5% commission is refunded too (Refund Policy).

Not if the item arrived as described. Changing your mind after delivery is listed as non-refundable in the Refund Policy.

Favorites save one specific listing. A card watch notifies you (in-app and by email) whenever a new listing for that card is published.

The listing price is at least 5% below the card’s market price from our card data.

Yes, use the message button in the seller card on the listing.

No, listing is free. You pay 5% commission only on cash you receive; pure trades are 0%.

Item price minus 5% commission, plus the shipping fee the buyer paid. Example: €100 card + €5 shipping → €100 credited to your wallet.

Yes. Complete identity verification and bank setup through Stripe on Verify. Your first listing waits as “pending verification” until you do.

You’re not fully verified yet. Once identity and bank setup are complete, your first pending listing is approved automatically.

Listings priced at €2,000 or more get a manual admin review, typically within 24 hours.

Read the reason in My listings → Rejected, tap Edit to fix it, then Resubmit.

For cards, no — without photos the official card image is used, but real photos sell faster. Plushies and collectibles need at least one main photo.

JPG, PNG, WebP or HEIC, up to 5 MB each. Cards: up to 8 photos; plushies/collectibles: up to 6.

Try another spelling or the card number, or use Enter details manually in the card search.

Yes. Switch on This card is graded, choose the company, enter the grade (1–10, half grades allowed) and ideally the slab serial number.

You can list in EUR or USD, but wallet checkout currently supports EUR listings only, so EUR reaches all buyers.

Sale Only = cash buyers (5%). Pure Trade = card swaps only (0%). Cash + Trade = buy, trade or mix (5% only on cash). See Pricing and listing modes.

Switch on Accept offers from buyers. Offers arrive in Messages, where you can accept or reject them.

No. It’s recorded in the chat. Agree the next step with the buyer, for example lowering the listing price so they can use Buy now.

Usually because the listing has no shipping profile, or your profile doesn’t cover the buyer’s country, or the listing is in USD.

The item gets its own shipping fee instead of being combined with your other items in the same order — useful for bulky sealed products.

90 days from publishing (60 days for quick-list from collection). Renew expired listings for 90 more days, or enable auto-renew when publishing.

Yes — Pause in My listings hides it; Resume makes it live again.

Not by yourself — a deleted listing can only be restored with admin help.

No. Sold listings can only be viewed.

Within 3 business days of payment (Terms). Mark the order shipped with carrier and tracking number.

When the buyer confirms arrival, or after 14 days without a dispute. The money is credited to your ThatsIt wallet, from which you can withdraw.

Yes — Bulk Mode lets you scan a batch of cards from the same game and review them together. You can also quick-list cards from your collection.

Counterfeits or replicas sold as authentic, stolen goods, items infringing IP, cards with hate symbols or illegal content, and currency, weapons or drugs (Terms).

No. Pure card-for-card trades are 0% commission. If cash is part of the trade, 5% applies only to the cash portion. See Trade fees.

Listings in Pure Trade or Cash + Trade mode show a trade button. Filter the Market by For Trade to find them.

Tap Trade offer on the listing, add your item (photo, scan, search or one of your listings), optionally add cash and a message, then Send trade offer.

Yes. Use the Photo, Scan (phones) or Search tab instead of My listings.

Up to 3 photos (JPG, PNG, WebP or HEIC, max 5 MB each).

Yes, use Add cash on top. The cash side is paid on the trade page before shipping.

Each trade offer contains one item from you (plus optional cash). Describe extras in the description and chat, or agree on a different setup with your partner.

In Messages under Trade offers, and in the offers panel when you open your own listing.

Yes, while it’s pending: Modify offer in the conversation. You can also Cancel offer.

No. Negotiate in the chat; the proposer then updates their offer with Modify offer, or you send your own offer on their listing.

A trade is created with its own page and number (TRD-YYYY-XXXXXX). Tap View trade details in the chat.

Each side pays for and handles shipping their own package.

Agree on shipping details in the trade conversation, which is linked from the trade page.

It’s optional for trades but strongly recommended — it’s your proof if anything goes wrong.

When both sides have marked shipped and both have confirmed receipt.

Not after shipping has started. Before that, talk to your partner in the chat; if you can’t agree, open a dispute.

Open a dispute on the trade page with reason Item never arrived. They have 7 days to respond, then our team steps in.

Don’t confirm receipt. Contact your partner in the chat, then open a dispute with photos if needed.

No. For pure trades ThatsIt doesn’t hold funds; disputes are mediated and returns are coordinated between the parties (Refund Policy).

Choose Pure Trade or Cash + Trade in the Price & Trade step and write a specific wishlist. See Listing your cards for trade.

From your wallet balance. Top up your wallet by card, then check out from the cart or with Buy now. See Pay with your wallet.

€1.00.

€20.00 for a bank transfer withdrawal.

Funds appear in your wallet within seconds of payment confirmation.

When you request it, the app confirms it will be processed within 1–3 business days. You can follow it in Manage Withdrawals.

Your wallet is credited with the net amount Stripe confirms after its processing fee, which can be up to about 5% depending on payment method and currency. More.

Money held for your orders that are still in progress. It is released to the seller when you confirm arrival or returned to you if the order is refunded. More.

No. Only your available balance can be withdrawn or spent.

Only to withdraw money. Depositing and buying work without verification. Start at Verify.

Up to 5 cards. Remove one in Manage Cards to add another.

Up to 3 bank accounts.

Not yet. Only IBAN bank accounts in supported countries can be added.

The first two letters of your IBAN must match the bank country you selected. Change the bank country or check the IBAN.

Deposits are made by card through Stripe's payment form. Use Deposit in your wallet to see the options offered to you.

EUR. Only EUR listings can be paid from the wallet for now.

Withdrawals and purchases have no fee from ThatsIt. Wallet top-ups may be reduced by the card processing fee, which is shown before you pay.

Into your wallet's available balance as a "Sale payout" once the buyer confirms arrival.

If a card can no longer be charged, it is removed from your list and you'll be asked to add a new card in the deposit window or in Manage Cards.

A refund of an order paid from your wallet moves the held amount back to your available balance. More.

No. Money only moves through orders: you pay into escrow and the seller is paid when you confirm arrival.

Contact support@thatsit.cards with the reference shown in Manage Withdrawals so the team can check it.

Yes. Activity lists every movement, grouped by day, with filters for purchases, sales, deposits and withdrawals.

5% of the cash amount of each sale, deducted from the seller's payout. See Fee overview.

No. The service fee is €0.00. Buyers pay the item price plus shipping.

Yes. Creating listings is free.

Pure card-for-card trades are 0% commission. In cash + trade deals, 5% applies only to the cash portion.

No. Commission is only on the item price; shipping goes to the seller in full.

€23.75 for the card (€25.00 − €1.25 commission), plus whatever shipping the buyer paid.

€95.00 plus shipping. Commission is €5.00.

To the nearest cent, with half a cent rounding up, once per order line. For example 5% of €12.99 is €0.6495, charged as €0.65. More.

When the buyer confirms arrival and your payout is credited. Nothing is deducted while money is held.

No. A refund before release returns the full held amount to the buyer and no commission is taken. The Refund Policy states the 5% commission is refunded when a refund is approved.

ThatsIt adds none, but Stripe's processing fee is deducted, so you are credited with the net amount (it can be up to about 5%).

No. Withdrawals are free and the full amount arrives. Only your own bank may charge for incoming international transfers.

No. ThatsIt pays Stripe's $1.50 verification fee.

No. Affiliates are paid out of ThatsIt's commission (20% of it by default).

No. It is 5% of the cash amount for every item.

No. Every cash purchase uses the same 5% commission.

No. There are no account, listing or subscription fees.

The buyer pays the seller's shipping rate at checkout. The seller receives it in full and pays the actual postage.

There's no option to add a fee at checkout. You decide your listing price; the commission is always deducted from the payout.

The listing flow shows the fee and what you'll receive, and your wallet Activity shows the net Sale payout. More.

Yes. Every listing needs a shipping profile, otherwise buyers can't check out. Create one.

In Settings → Shipping profiles.

Not directly. Create a new profile with the new rates, make it the default if you want, and choose it on your listings.

A profile needs a name and at least one enabled zone with a price above €0.

ThatsIt manages the zones and their countries. You choose which zones to ship to and the price for each.

None of the zones enabled in the seller's profile contains your address country. Try another address or message the seller.

No. Items from the same seller ship in one package with one charge, unless an item is marked Ships independently.

The item goes in its own package with its own shipping charge, e.g. bulky sealed products.

The Terms ask sellers to ship within 3 business days of payment.

Open the order in the Selling tab, press Mark as shipped and enter carrier and tracking number. Steps.

Yes. Mark as shipped needs both a carrier and a tracking number.

On the order page under Progress, once the seller has marked the order as shipped.

No. The seller receives the shipping amount in full.

The Refund Policy recommends insured shipping for items over €50. Uninsured items lost in transit are not refundable.

Penny sleeve, toploader sealed with painter's tape, between cardboard, in a bubble mailer. Full tips.

Sleeve it, wrap it in bubble wrap and ship in a padded box with tracking and insurance. Tips.

Yes, if you enable the zones for those countries in your profile and set a price for each.

Customs rules depend on the countries involved; usually the recipient pays import duties. Describe contents and value truthfully on the customs form.

There's no way to change it on the order. Message the seller immediately from the order page.

Austria, Germany, France, Italy, Spain, Netherlands, Belgium, Portugal, Ireland, Finland, Luxembourg, Greece, Poland, Czech Republic, United Kingdom and United States.

Both parties ship their own cards to each other. ThatsIt doesn't hold funds for pure trades.

Buyers can open a dispute with the reason "Item never arrived". See Item not received.

Seven: Mint (M), Near Mint (NM), Excellent (EX), Good (GD), Lightly Played (LP), Played (PL) and Poor (PO). See Card conditions explained.

Yes. ThatsIt orders conditions M, NM, EX, GD, LP, PL, PO — so Good (visible play wear) sits above Lightly Played (clear play wear, possible minor whitening).

On ThatsIt, Near Mint (NM) means “minimal handling marks, fresh from pack feel”.

PSA (Professional Sports Authenticator), BGS (Beckett Grading Services) and CGC (Certified Guaranty Company).

Only PSA, BGS and CGC can be selected in the grading picker right now. Don’t choose a different company instead — that would misdescribe the card.

Yes. Whole grades from 1 to 10 and half grades (e.g. 8.5, 9.5) are accepted. Words like “Gem Mint” and decimals like 9.2 are not.

No, it’s optional — but recommended for buyer trust, because buyers can compare it with your photos and check it with the grading company.

No. Turning on “This card is graded” clears the raw condition, and turning it off clears the grading details.

Yes, for every card listing. You can choose from English, German, French, Italian, Spanish, Portuguese, Japanese, Korean, Chinese (Simplified) and Chinese (Traditional).

No. If you skip them, the official card image is shown. Real photos help listings sell faster because buyers can see the actual condition.

JPG, PNG, WebP or HEIC, up to 5 MB per photo.

Yes — choose “Sealed Product” when you start a listing. In some categories it isn’t available and is shown as greyed out. See Listing sealed products.

ThatsIt doesn’t inspect cards before they ship. Sellers must describe condition and authenticity accurately, listings at €2,000 or more are manually reviewed, and buyers are protected by the Refund Policy.

Keep the item as it arrived, take photos and open a dispute via the listing page or email disputes@thatsit.cards. Counterfeit items can be reported at any time under the Refund Policy.

For an item significantly different from its description: 7 days after delivery, per the Refund Policy.

Yes. Edit the listing from My listings to update condition, language or photos.

New (N), Like New (LN), Good (G) and Acceptable (A).

Yes. The marketplace has filters for graded only, grading company, condition, language, sealed only and listings with photos.

Check corners, edges, surface, bends and centering under good light, then choose the lower condition if in doubt. See How to choose the right condition.

There is no separate subgrade field. Enter the overall grade and make sure the slab label with the subgrades is readable in your photos.

In Orders: the Buying tab for purchases, the Selling tab for sales.

When you confirm arrival. Until then it's held in escrow. More.

The Terms say cash payments are held until the buyer confirms receipt; without a confirmation or dispute they are released automatically 3 days after delivery (or 14 days after shipping if there is no delivery scan). If there's a problem, open a dispute instead of waiting.

No. Confirming releases the funds to the seller. For a counterfeit item discovered later, email disputes@thatsit.cards.

You've paid and the seller still needs to ship. Sellers should ship within 3 business days of payment.

A problem was reported and the money stays held until the dispute is resolved.

On the order page, go to Disputes → Open a dispute, pick a reason, describe what happened and add up to 6 photos. Steps.

7 days. After that the ThatsIt team steps in.

The Refund Policy says most disputes resolve within 5 business days.

Disputes are turn-based. If it's the other party's turn you'll see "Waiting for the other party to respond." Closed disputes can't receive replies.

Write a message and press Send & escalate. The dispute shows "Awaiting admin review".

Yes. Either party to an order or trade can open a dispute.

Only one dispute can be open at a time on an order.

Not received: 14 days after expected delivery. Not as described or damaged: 7 days after delivery. Counterfeit: any time. Details.

Not under ThatsIt's buyer protection if the item is as described. EU consumers' 14-day withdrawal right applies between buyer and seller. More.

The buyer, unless the seller agrees otherwise (Refund Policy).

For an order paid from your wallet, the held amount goes back to your available wallet balance. More.

A full refund of a wallet order returns the whole held amount, including shipping.

The Refund Policy says ThatsIt's 5% commission is also refunded. Commission is only deducted when funds are released.

Report it any time: open a dispute (reason Counterfeit / fake) or, if the order is completed, email disputes@thatsit.cards.

It confirms arrival and releases the funds, while recording that there were small acceptable differences.

Yes. For card listings, the card is added to your collection when the order completes.

There's no cancel button. Message the seller from the order page, and if needed contact disputes@thatsit.cards.

Trade disputes are mediated, but ThatsIt does not hold funds for pure trades; both parties coordinate returns directly.

At least 18, or the age of majority in your jurisdiction, according to the Terms.

Yes. Use the Google button on sign up or log in. You’ll still pick a ThatsIt username afterwards.

At least 8 characters.

Check spam, then choose Resend code on the verify screen. Always use the newest code.

Use Forgot password. You’ll get a reset link by email; set a new password of at least 8 characters.

3–20 characters: lowercase letters, numbers and underscores. Some names (like admin, support or thatsit) are reserved.

In Settings → Profile. Images can be up to 8 MB; the bio up to 500 characters.

To sell on ThatsIt. Verification via Stripe Identity protects buyers, helps prevent fraud and gives you the Verified Seller badge.

A government-issued ID document and a live selfie. Stripe guides you through it; it takes about 2 minutes.

No. Users don’t pay the verification fee — ThatsIt covers it.

Verification data (ID, selfie) is processed by Stripe and handled per Stripe’s retention policy, according to the Privacy Policy.

It can take a few minutes. The verification page refreshes itself; you can also choose Check status. You’ll get an email when it’s complete.

Yes — choose Try again on the verification page. Use a clear, valid ID and a well-lit selfie.

After identity verification, choose Connect bank account on the verification page and complete Stripe Connect onboarding.

You can’t follow, message or see each other’s posts and stories, and existing follows are removed. Purchases, sales and trade offers remain possible.

No. Muting just hides their posts and/or stories from your feed; you keep following them.

In Settings → Profile, in the privacy & safety section at the bottom. You can unblock or unmute from there.

Profiles, posts and comments — for spam, harassment, counterfeits, nudity, violence, IP infringement, prohibited goods, scams or other reasons.

There’s no notification settings page at the moment. Marketing emails are covered by the Privacy Policy; to opt out or ask questions, email privacy@thatsit.cards.

There’s currently no self-service delete button. Email privacy@thatsit.cards to request erasure. Some data must be kept for legal reasons (e.g. transaction records for 7 years) — see the Privacy Policy.

Email privacy@thatsit.cards. EU/EEA residents have a right to access and data portability; ThatsIt responds within 30 days.

No. The Privacy Policy states ThatsIt does not sell your personal data to third parties.

No. Off-platform deals after first contact break the Terms and lose buyer protection. Report the user.

Reset your password right away, check your listings, orders and messages, and email security@thatsit.cards.

From Your feed (the "Share a pull, a trade or a question…" box) or from your profile with the + button. See How to create a post.

Up to 10 images, or 1 video of max. 60 seconds. Images and videos can't be mixed in one post. Max. 100 MB per file.

A Reel is exactly one portrait (vertical) video of max. 90 seconds and max. 100 MB.

Up to 2,200 characters for both captions and comments.

Yes. Click Publish later ("Später veröffentlichen"), pick a future date and time and click Schedule. Scheduled posts are published by a job that runs every 5 minutes. See Drafts and scheduled posts.

On your own profile's Postings tab, a drafts banner opens the list of your drafts and scheduled posts. Only you can see them.

Up to 3 posts can be pinned to the top of your profile.

Yes. When creating or editing a post, choose who can comment: everyone, followers only, or off.

No. You have one reaction per post. Picking a different emoji replaces it; picking the same one again removes it.

Open Saved posts, or click the bookmark icon on your own profile.

Your feed shows posts from you and the people you follow. Follow some collectors from their profiles (/u/username) and their posts will appear.

In a public group anyone can see posts and join right away. In a private group only members can read posts, and join requests must be approved by the owner or an admin.

You can own up to 10 groups.

No – owners can't leave their own group.

Up to 4 images. A group post needs text or at least one photo.

Events and tournaments are published by ThatsIt. You can browse them and mark interest in events. To promote your own stream, use Live → Announce your stream.

No. Tournament pages show the sign-up info and, where available, a link to the official page. You register with the organiser.

When you click Remind me, a notification with the start time and stream link is added to your notifications right away. There is no separate alert at start time.

Twitch, YouTube, TikTok, Instagram, Kick, Whatnot or Other. The link must be an https link matching the platform.

It ranks by average rating, and you need at least 3 public reviews to appear.

Your browser may have blocked location access, or detection failed. Search by address, city or country, or pick a country from the list instead.

Use the ⋯ menu on a post or the comment menu and choose Report, then pick a reason. You can also email abuse@thatsit.cards.

Your social features may be temporarily restricted or banned. You'll see a message explaining which. Contact support@thatsit.cards if you think it's a mistake.

At My Collection. Your wants are at My Wants.

Open the card's page and click Collection. It changes to In Collection. See Add a card.

No. If you don't have a list yet, a default list is created automatically the first time you add a card or import.

Yes. Click New list in the Lists sidebar. You can rename or delete lists from the options menu next to each list.

Market price × quantity for every card in the list that has a market price, shown in EUR. Cards without a market price aren't counted.

No. Quantities are for Collection lists. In Wants each card counts once.

Up to 500 lines per import. Each line can have a quantity, so you can add far more than 500 copies.

Pokémon, Magic, Yu-Gi-Oh! and One Piece.

.csv, .xlsx and .xls. The file needs a card_name column; quantity, set_name and version are optional. A template is available on the import page.

Names are exact-matched against the card database. Check spelling, make sure you picked the right TCG, and put version and set name in brackets.

The card was already in that Collection list, so its quantity was increased instead of adding a duplicate.

No. Quick-list only works for raw (ungraded) cards that have a market price. Graded cards are skipped.

Market price, or market price −20%, −10%, −5%, +5%, +10% or +20%, in EUR or USD.

Yes, for listings created from your collection (quick-list or Sell this card). Each sale lowers the quantity by one; at zero the card is removed from the list.

When a new listing for a watched card becomes active, you get an in-app notification and an email with a link to the listing.

Not at the moment. Card watches notify you about new listings, not price changes.

Favorites saves specific listings you hearted. Wants tracks cards you're looking for, no matter who sells them. See the comparison.

No. /wishlist opens the same Favorites page.

JPG, PNG, WebP or HEIC, max. 5 MB. If the card isn't recognised, use manual search.

See the app page. If a store button doesn't open a store page yet, the app isn't available in that store yet. All collection tools also work on the website.

20% of ThatsIt's commission. ThatsIt takes 5% on cash sales, so you effectively earn 1% of the cash amount. See Commission rates.

Not on pure trades – they have no platform commission, so there's no affiliate commission. On Cash + Trade deals you earn 1% of the cash portion only.

30 days. If someone clicks your link and signs up within 30 days in the same browser, they're attributed to you.

For 12 months from the date of attribution. After that, commissions for that user stop.

€50 of available (approved, unpaid) commission.

By bank transfer (IBAN) or PayPal, in EUR. Request a payout from your dashboard. See How to request a payout.

Payouts are processed monthly upon request, with a processing time of 5–7 business days from approval.

No. A payout request always covers your whole available balance.

You get an email with the reason, and the commissions become available again for a future payout.

Pending commissions are awaiting delivery confirmation. They're approved after the 14-day dispute window passes and then show as Available.

The related commission is reversed. If reversals exceed your pending balance, they may be deducted from future earnings.

Applications are typically reviewed within 48 hours. Approved affiliates receive an email with their affiliate code.

10K+ followers is preferred but not required. You do need a publicly accessible audience, a verified account in good standing, and to be at least 18.

Yes. The affiliate page shows the reason and lets you update your details and reapply right away.

In the Your affiliate kit box on the Affiliate Dashboard. Your link looks like https://thatsit.cards/r/yourcode.

Yes. Enter a Custom landing path (e.g. /category/pokemon) in your affiliate kit and copy the updated link.

Yes. During sign-up, when choosing a username, they can enter your code in "Got an affiliate code? Enter it here."

Each user can be attributed to only one affiliate – whichever attribution occurs first wins. A valid link cookie is checked before an entered code.

No. Attribution happens at sign-up, so users who already have an account can't be attributed to you.

No. Self-referrals, family members in the same household and accounts you control are not allowed. Self-referrals are rejected automatically.

Paid ads on ThatsIt brand keywords (Google, Meta) need prior written approval. Spam, cookie stuffing and using the ThatsIt logo without permission are not allowed.

Yes, you're responsible for reporting commission income. ThatsIt may issue tax forms, e.g. a 1099 for US affiliates earning over $600 a year.

Email partners@thatsit.cards. Pending eligible commissions are paid out, subject to the €50 minimum.

Questions and payout issues: partners@thatsit.cards. To report fraud: abuse@thatsit.cards.

Thatsit.cards LLC, a Delaware limited liability company. See the Imprint.

Terms, Privacy, Cookies, Refunds, Affiliate Terms and Imprint. Help Center summaries are not legal advice; the full policies apply.

Counterfeits or replicas sold as authentic, stolen goods, IP-infringing items, cards with hate symbols or illegal content, and currency, weapons, drugs or anything illegal in the seller’s jurisdiction.

Not as authentic. The Terms prohibit counterfeit cards or replicas sold as authentic.

No. Circumventing ThatsIt to complete a transaction off-platform after initial contact is prohibited — and you lose buyer protection.

Creating multiple accounts to evade restrictions is prohibited by the Terms.

Within 3 business days of payment, according to the Terms.

Listings priced at €2,000 or more are manually reviewed by an admin. A first listing also waits in “pending verification” until your identity is verified.

Listings expire after 90 days, which you confirm before publishing.

0% for pure card-for-card trades and 5% of the cash amount for cash sales (cash portion only for cash + trade). See Fees, escrow and payouts.

Until the buyer confirms receipt. Without a confirmation or dispute, the money is released automatically 3 days after delivery (or 14 days after shipping if there is no delivery scan).

Not received: 14 days after expected delivery. Not as described or damaged: 7 days after delivery. Counterfeit: any time. See the Refund Policy.

Yes. If a refund is approved, ThatsIt’s 5% commission is refunded to you as well.

Not under ThatsIt buyer protection if the item arrived as described. EU withdrawal rights may apply between you and a commercial seller — see EU right of withdrawal.

Trade disputes are mediated, but ThatsIt holds no funds for pure trades, so both parties coordinate returns directly.

The Refund Policy recommends insured shipping for items over €50. Uninsured items lost in transit are not refundable.

No. The Privacy Policy states ThatsIt does not sell personal data.

Account data while active and 3 years after closure, transaction records 7 years, logs 90 days, marketing data until you opt out.

No. The Cookie Policy says ThatsIt uses minimal first-party analytics and no third-party trackers such as Google Analytics or Facebook Pixel.

An essential cookie that tracks affiliate referrals for 30 days.

Delaware law, USA. EU consumers keep the protection of their local mandatory consumer law and can sue in their home courts.

Material changes are communicated by email and a banner on ThatsIt.

Depending on the case: content removal, a warning, listing removal, or account suspension or termination.

You do. You grant ThatsIt a non-exclusive licence to host and display them on the service.